Shipping & Returns
Shipping and Returns
What is your processing time?
We make every effort to ship out orders fast and promptly. Due to Covid-19, our processing times have been extended to 7-14 business days. If there is ever a promotional sale going on, during that period. Our processing times will be extended to 7-25 business days.
How do I know when my order will ship?
When your order has shipped, you will receive a tracking number via the email you used during checkout.
What if my order arrived damage?
We work to help anyone who has received an order damaged. Please email us at dollcrewbabe@gmail.com or visit our FAQ page to see the proper steps to take.
How do I change my shipping address?
After your is placed, you have 24 hours to contact us to change this address. If a new shipping fee applies, you will be required to pay the difference in order for your package to ship on time. Email us at dollcrewbabe@gmail.com
What if I entered the wrong address and my package was sent back to you?
This can happen by mistake we know, but if we have received your order back, you will be required to pay your shipping fee again via our website. And we will ship your order out again after the fee has been paid.
If you want to cancel the order after it has been returned to us, we will require a 50% restock fee. Meaning you will only get 50% of the order back. This does not include the shipping fee, because it was already used and paid to the Postal Carrier already.
Can I cancel an order I have placed?
Yes, ALL orders can only be canceled within 24 hours after the date of purchase. This goes for any changes or modifications as well. After the the 24 hours is up, no order can be changed or canceled.
Delivered Order, But Lost
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. Dollcrew LLC does not hold responsibility for a package once it is shipped out from our store. We do not issue refunds for packages that state being delivered but not received.